They ended up extorting over 100% of the original shipping quote in compulsory hidden extra fees for: It turns out you basically pay DHL to hold your packages hostage. I’m still waiting for the second package I sent a day later, which I expect to arrive next week. It took 2 weeks for the first package to arrive. Instead of good service at a good price I walked right into a trap.įirst off, regarding the actual delivery time: 2-3 weeks vs 2-3 days quoted. A couple of weeks ago I noticed that DHL quoted 2-3 days for delivery and modestly lower shipping rate than USPS Priority. They arrive on time and the customs release process is straightforward.įor the rare occasions when extra documentation is required (original invoice) customs sends a notification in the mail and you can them the extra documentation by fax or email. I usually use Airmail or USPS Priority to my satisfaction. I asked around and did some research online and discovered that my experience with them (which I will describe shortly) was the norm rather than the exception, at least here in Israel. Log in to ReplyĪs an experienced customer that has shipped nearly 500 packages in recent years through other services I’d like to report a couple of very bad experiences with DHL. They now seem to be doing a good job of being slow and incompetent, in my own humble opinion. In my experience, DHL used to be fast and generally efficient.
Don’t think I will count my chickens on that one yet. I phoned their customer service, who also kindly told me that my account number and invoice number (taken from their letter) were invalid and assured me that there was nothing to pay.
The third letter advised me of a fairly hefty unpaid VAT invoice on a different account number (which the DHL payments site says is not valid) for one specific invoice number (which the DHL payments site says is invalid). One was dated 5 days ago demanding payment of an unpaid invoice within 14 days (fair enough), one saying the same invoice had now been sent on to a debt collection agency and must be paid (with additional charges) within 7 days, not at all fair given that both letters arrived in the same post. I order goods regularly from China and I am finding that DHL take a week or so just to collect packages there lately, with a delivery time totalling about two weeks to the UK. Given that DHL costs more than the post office and takes longer to deliver, I have to wonder why people still use it. So not only is the USPS faster, it also has a better website. I know this because I just shipped an ereader to Germany a few weeks back.Īnd speaking of tracking, I can use the USPS website to track shipments sent to me from Korea, China, and Europe (and probably elsewhere). A package shipped USPS Priority Mail will make it to Germany in 9 days. That would be true if not for the fact that DHL is slower than the post office. Some might choose to defend DHL and claim that a week’s delay (even unexplained) is not bad. There was no explanation for that, either. Earlier this year I bought a different ereader from that same seller, and with that shipment DHL decided to let the package sit in Germany for a week. What’s more, this is not the first time that DHL ignored a package for a week. Having multiple websites and systems which do not communicate is a design decision on par with DHL’s inability to process a shipment. I cannot track the shipment I am getting on DHL’s international website, DHL’s US website, or on any site other than DHL.de. On a related note, DHL’s tracking service sucks. I’ve been tracking the package, and according to DHL it has spent the past week just sitting in some distribution center somewhere in the US. It’s an ereader which I bought from Europe, and since I don’t want to embarrass the seller I won’t say who sold it to me.īut I will say this. I’m now waiting on a package which was shipped via DHL. China in particular can take up to 3 weeks, so naturally I have had to learn a little patience.īut then there are the services which seem to just sit there with a thumb up their ass, and that is when my patience wears thin. This is often the only way to get rare devices like the Kyobo Mirasol eReader, so I really don’t mind the often weeks long shipping delay. Is DHL the Worst Int’l Shipping Service? I Think SoĪs an inveterate gadget-lover I am used to buying stuff from overseas sellers and paying to have it shipped.
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